Legal

Terms & conditions

Version 1.1 · 24 July 2026

These terms apply to engagements of Klaassens Digital · Deventer and surroundings ("the Contractor") in the areas of websites, hosting and maintenance, custom software, AI solutions and advice, carried out for business clients. We've kept them readable — no unnecessary jargon.

Article 1 — Definitions

• Contractor: Klaassens Digital · Deventer and surroundings, KvK (Dutch Chamber of Commerce) 76402584.
• Client: the business that enters into an agreement with the Contractor.
• Services: all work the Contractor performs, including the building, hosting and maintenance of websites, the building of custom software and AI solutions, advice, process analysis and training.
• Website engagement: the design and build of a website and, where agreed, the hosting and maintenance of it. Build covers delivery of the agreed pages and functionality; hosting covers keeping the site available on the servers of the Contractor or its supplier; maintenance covers keeping the technology, updates and security current, plus the changes named in the relevant arrangement.
• Website: the website built on commission, including the code written for it.
• Software: the custom software and AI solutions developed on commission, including source code.
• Agreement: the arrangement between Client and Contractor, including these terms.

Article 2 — Applicability

These terms apply to every quote and agreement between the Contractor and the Client, unless the parties expressly agree otherwise in writing. They expressly also apply to website engagements: both to the build and to the ongoing services of hosting and maintenance. We hereby reject any purchasing or other terms of the Client.

Article 3 — Quotes and agreements

• Quotes are without obligation and valid for 30 days, unless stated otherwise.
• An agreement is formed as soon as the Client approves a quote in writing or by email, or as soon as the Contractor begins performance with the Client's consent.
• Obvious mistakes or clerical errors in a quote do not bind the Contractor.

Article 4 — Prices, invoicing and payment

• Prices are in euros and exclude VAT, unless stated otherwise.
• Unless agreed otherwise, the Contractor works with a fixed price upfront per engagement.
• For website engagements, unless agreed otherwise: 50% upfront on confirmation of the engagement and 50% on delivery.
• Ongoing services (hosting and maintenance) are invoiced monthly in advance.
• Payment is due within 14 days of the invoice date.
• In the event of late payment the Client is in default by operation of law. The Contractor may then charge the statutory commercial interest and reasonable collection costs, and suspend ongoing work until payment has been made.

Article 5 — Performance of the engagement

• The Contractor performs the engagement to the best of its insight and ability. For advice, analysis and training a best-efforts obligation applies: the Contractor warrants the quality of its effort, not a particular business result.
• For software, the Contractor delivers the functionality agreed in advance, as set out in the quote or engagement description.
• Stated timelines are indicative and not strict deadlines, unless expressly agreed otherwise in writing.

Article 6 — Client cooperation and materials

The Client ensures the Contractor has timely access to all information, access rights and feedback needed for proper performance. If the engagement is delayed because the Client does not provide these (in time), the planning shifts accordingly and any resulting extra costs may be charged.

For website engagements the following also applies:

• The Client supplies the text, photos and logo. The Contractor thinks along on structure and order, but does not write the text unless separately agreed.
• The Client warrants that it has the right to use the text and images supplied, and indemnifies the Contractor against third-party claims in that respect.
• The planning starts once the material has been supplied in full. The Client therefore decides when the work begins.

Article 7 — Changes and additional work

Work that falls outside the originally agreed engagement counts as additional work. The Contractor only carries out additional work after consultation and agrees the consequences for price and planning in advance — via a supplementary quote or an additional-work arrangement.

Article 8 — Revision rounds for websites

Every website package includes two revision rounds: twice the Client goes through the site and the Contractor processes the changes reported. Changes beyond that count as additional work (Article 7). Changes that alter the nature or scope of the engagement, such as extra pages or functionality, also count as additional work.

Article 9 — Intellectual property

• After full payment, the source code and data of the custom software and website developed specifically for the Client transfer to the Client.
• General methods, templates, knowledge and reusable components that the Contractor uses or develops remain the property of the Contractor, who may also use them for other clients.
• The Contractor may show the work performed by name in its portfolio and communications, after the Client's permission. That permission is always asked for; the Client may withdraw it later in writing.

Article 10 — Domain name and ownership

• The domain name is always registered in the Client's name and remains its property, also after the collaboration ends.
• If the Contractor buys the domain on the Client's behalf, it does so in the Client's name.
• At launch the Contractor adjusts only the technical settings required.
• After termination the Client retains access to its domain, its email and the delivered website.

Article 11 — Confidentiality

The parties treat confidential information they receive from each other as confidential and use it only for the performance of the engagement. This confidentiality continues to apply after the agreement ends.

Article 12 — Liability

This article is deliberately clear and limiting. Please read it carefully.

• The Contractor's liability for direct damage is limited to the amount invoiced for the relevant engagement in the three months preceding the event causing the damage (excluding VAT).
• The Contractor is not liable for indirect damage, including in any case — but not limited to — consequential damage, lost profit, missed savings, damage due to business interruption, and loss or corruption of data.
• The Contractor's total liability is in all cases limited to at most the amount invoiced for the engagement in the relevant calendar year.
• The Contractor is not liable for damage resulting from incorrect or incomplete information provided by the Client; such damage is for the Client's account.
• AI-specific: AI solutions can make mistakes or produce incorrect output. The Client remains responsible for checking AI output before it is used for decision-making or communication towards customers, employees or other third parties.
• The limitations in this article do not apply in the event of intent or deliberate recklessness on the part of the Contractor.

Article 13 — Warranties and complaints

The Client inspects delivered work within a reasonable period. Complaints about performance must be reported by the Client in writing within two weeks of discovery, with a clear description. The Contractor is given a reasonable period to remedy a justified complaint.

Article 14 — Force majeure

In the event of force majeure — circumstances beyond the Contractor's fault that make performance temporarily or permanently impossible, such as the failure of essential suppliers, outages or illness — obligations are suspended. If the force majeure lasts longer than 60 days, either party may terminate the agreement in writing, without any obligation to pay damages.

Article 15 — Term and termination

Ongoing services (such as a partnership or coaching) can be cancelled monthly in writing, unless agreed otherwise. Termination does not affect work already performed or outstanding invoices. After termination, the Client retains access to the software and data it owns (see Article 9), and to its domain, email and website (see Article 10).

Article 16 — Hosting, maintenance and support

Maintenance, management and support are only part of the engagement if separately agreed in a distinct maintenance or service arrangement. Without such an arrangement, no ongoing maintenance obligation rests on the Contractor after delivery.

The Contractor offers hosting and maintenance as a separate ongoing service, for a fixed monthly fee and cancellable monthly. What exactly it covers is set out in the relevant arrangement: that arrangement determines which work is included and what counts as additional work.

Article 17 — Governing law and competent court

Dutch law applies to all agreements. Disputes are submitted to the competent court of the District Court of Overijssel (location Deventer), unless a mandatory legal provision designates a different court.